PRIVACY POLICY

Guesthouse fürDich Zurich

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1. Data Controller

The data controller responsible for the processing of personal data is:

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fürDich GmbH


Stauffacherstrasse 141


8004 Zurich


Switzerland

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E-mail: guesthouse@fuerdich.ch

2. General Information

The protection of your personal data is important to us.

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We process personal data exclusively in accordance with the applicable Swiss Federal Act on Data Protection (FADP/DSG) and other applicable legal requirements.

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This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your personal information.

3. Collection of Personal Data

We process personal data that you provide to us when making a reservation, submitting an enquiry, contacting us, or during your stay.

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This may include:

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• First and last name

• E-mail address

• Telephone number

• Country of residence

• Date of birth

• Nationality

• Information contained in identification or travel documents

• Payment information

• Reservation and stay details

• Correspondence with our property

4. Purpose of Data Processing

Your personal data may be processed for the following purposes:

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• Managing reservations

• Performing online check-in procedures

• Compliance with legal registration requirements

• Providing accommodation services

• Billing and payment processing

• Guest communication before, during and after the stay

• Handling enquiries and requests

• Improving our services

• Ensuring the safety and security of guests, staff and property

• Providing information and offers where legally permitted

5. Reservation and Property Management Systems

We use the Mews property management system (PMS) to manage reservations, guest stays and operational processes.

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Personal data may be processed and stored within Mews in connection with reservations, online check-ins, guest stays and guest communication.

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Further information can be found at:

https://www.mews.com/privacy-policy

6. Online Check-in and Late Check-in

To improve operational efficiency, we offer an online check-in process.

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During online check-in, guests may be asked to provide personal information and identification or travel documents electronically.

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Such information is used exclusively for the administration of the stay, compliance with legal guest registration requirements and the security of the accommodation operation.

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For late arrivals outside regular reception hours, access to the building and room may be provided without staff presence once registration and identification have been successfully completed.

7. Booking Platforms

Reservations may be made through third-party booking platforms.

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These include, in particular:

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• Booking.com

• Expedia Group

• Affiliatet companies, distribution partners and partner networks of these platforms

Bookings made through these providers are also subject to their respective privacy policies.

8. Payment Processing and Credit Cards

For payment processing, we work with Stripe and the Mews property management system.

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In connection with reservations and guest s

tays, payment information and credit card related data may be processed and stored by Mews and connected payment service providers.

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Such data is stored and processed exclusively through certified systems and payment providers in accordance with applicable security and data protection standards.

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Payment information may be used for:

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• Reservation guarantees

• Pre-authorisations

• Invoicing

• Charging accommodation and additional services

• Cancellation fees

• No-show fees

• Legitimate claims arising from the accommodation contract

• Damages or extraordinary additional costs

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Further information can be found at:

https://www.mews.com/privacy-policy

https://stripe.com/privacy

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